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FAQ

Here you can find some of the most frequently asked questions regarding navio and navio-management.

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Q: Does navio support GPUs?​

Yes and no. navio on-premise already supports GPUs, for SaaS instances the GPU support is planned for Q2 2024. Get in touch with us if GPU support is essential for you.

Q: What are the limitations of a trial user?​

  • 1 workspace
  • 1 use case
  • up to 3 models
  • up to 3 datasets
  • up to 3 deployments

Q: I want to upload a model that is bigger than 1GB. Why does this not work?​

The 1GB limit is a default limitation of a new navio instance. If you would like to increase that limit, send us a message and our support team will help you out!

Q: What costs can I expect for a navio SaaS instance?​

An idle (no models, no deployments etc.) instance of navio will cost about 450 € per month. Depending on its usage the price will vary.

Q: I have a navio trial instance, but the limitations of the trail account are restricting me, so I want to upgrade to the full instance immediately. Is that possible?​

Yes, to directly switch from a trial account to a full account send us an E-Mail to navio-support@craftworks.at with your request.

Q: I have requested a navio instance and got an E-Mail saying it will take “48h” to be ready. More time than that has passed already and my instance is still not shown as ready. What can I do?​

All time designations specified in hours refer to business hours, so it may be that you just need to wait a little longer. Nonetheless, feel free to drop our support a message at navio-support@craftworks.at, and we will help you!

Q: My stripe bill is addressed to my E-Mail address. I want to change it, so that a name is specified here. How can I do that?​

In navio-management go to your profile by clicking on the icon in the top right corner and then “View Account”. Choose “Update information” in the “Billing information” section and change the E-Mail address to the desired name.

Q: The checkout page for the “Pay per Use” plan mentions that the price after the free trial period is “€0.01 per unit”. What is a unit and what does this mean?​

Units are our internal way to measure the usage of a navio instance. Usage is influenced by various aspects, such as network calls, used storage etc. and a unit combines all of them into a single factor (check this question for more details on prices).